Frequently Asked Questions

Comprehensive Appliance Repair FAQ for Lynn Homeowners | Appliance Repair Pros

At Appliance Repair Pros, we believe that an informed customer is a happy customer. We understand that when a major household appliance breaks down, it creates stress and uncertainty. You likely have many questions about what went wrong, whether it can be fixed, and what the repair process entails. To assist you, we have compiled this extensive Frequently Asked Questions resource. This guide covers our general service policies as well as specific technical inquiries regarding refrigerators, washing machines, dryers, dishwashers, and ovens. We also address common questions related to the specific major brands we service, including GE, Whirlpool, LG, Samsung, and more. Our goal is to demonstrate our deep expertise and provide you with the reassurance that your home is in capable hands. We serve the residents of Lynn, Massachusetts, as well as our neighbors in Swampscott and Nahant, with professional, reliable, and expert appliance care.

General Service Questions

How do I know if my appliance is worth repairing?
This is the most common question we receive. The answer depends on several factors, including the age of the unit, the physical condition of the appliance, and the nature of the malfunction. Generally, if a machine has been reliable up to this point and the cosmetic condition is good, a repair is often the most logical choice. High quality appliances from brands like Miele, Bosch, or Sub Zero are designed to last for decades, so repair is almost always the correct financial decision. Even for standard brands like Whirlpool or GE, replacing a specific component like a pump or heating element is significantly more convenient and environmentally friendly than disposing of the entire unit and buying new. We can provide an honest assessment of your appliance during our visit to help you make an educated decision.
Do you offer emergency appliance repair in Lynn?
We understand that some appliance failures cannot wait. A freezer full of thawing food or a washing machine that won’t unlock with wet clothes inside constitutes a major disruption to your life. We prioritize service calls that involve potential property damage or significant loss, such as cooling failures. While we schedule appointments based on availability, we strive to accommodate urgent requests from our Lynn customers to minimize the inconvenience you face. We recommend contacting us as early in the day as possible so we can attempt to fit you into the schedule.
What areas do you service outside of Lynn?
While our primary focus is on the community of Lynn, Massachusetts, we are proud to extend our professional services to the immediate surrounding areas. We frequently service homes in Swampscott and Nahant. Our technicians are familiar with the local roads and neighborhoods, allowing us to arrive at your home efficiently. We are a locally focused business, meaning we do not cover the entire state, but rather focus our energy on providing rapid and reliable service to our specific corner of the North Shore.
Do you use original factory parts for repairs?
Yes, we believe that the quality of the repair relies heavily on the quality of the parts used. We strive to use Original Equipment Manufacturer (OEM) parts whenever they are available. These components are designed specifically for your make and model, ensuring a perfect fit and optimal performance. While aftermarket parts can sometimes be found, they often lack the durability and precise engineering of the factory originals. By using high quality components, we ensure that your appliance continues to operate safely and reliably for years to come.

Refrigerator and Freezer Repair FAQs

Why is my refrigerator running constantly?
If your refrigerator sounds like it never turns off, it is struggling to maintain the set temperature. This is most frequently caused by dirty condenser coils. The coils are responsible for releasing the heat removed from the inside of the fridge. If they are coated in dust or pet hair, the heat cannot escape, forcing the compressor to run continuously to compensate. Other potential causes include a failing door gasket that lets warm room air seep in, or a problem with the defrost system. Continuous running drives up your energy usage and puts excessive wear on the compressor, so it should be addressed promptly.
Why is there water leaking inside my refrigerator?
Water pooling under the vegetable crisper drawers is a classic sign of a clogged defrost drain. In a normal cycle, the freezer melts frost, and the resulting water drips into a drain pan underneath the fridge where it evaporates. If the drain tube gets blocked by ice or food debris, that water has nowhere to go and backs up into the fresh food compartment. We have the tools to clear these blockages effectively. If the water is leaking onto the floor from the back of the unit, it could be a cracked water supply line or a leaking water inlet valve.
Why is my freezer cold but my fresh food section is warm?
This symptom usually points to an airflow problem. Most refrigerators generate cold air in the freezer section and then use an evaporator fan to push a portion of that air into the refrigerator compartment through a damper. If the evaporator fan motor fails, the cold air stays in the freezer. Similarly, if the air damper is stuck closed, the path is blocked. Another possibility is a defrost failure where ice builds up on the evaporator coils, physically blocking the airflow. We can test these components to restore the balance of cold air.

Washing Machine and Dryer Repair FAQs

Why does my washing machine smell like mildew?
This is a frequent complaint with front loading washing machines. The watertight seal on the door can trap moisture, detergent residue, and fabric softener, creating a breeding ground for mold and mildew. To prevent this, we recommend leaving the door slightly ajar between cycles to allow the drum to dry out. We also suggest running a monthly cleaning cycle with a specialized washer cleaner. If the smell persists, it may indicate a clog in the drain pump filter or mold growth behind the rubber door boot seal, which may need to be replaced.
Why is my washing machine vibrating violently?
Excessive vibration during the spin cycle is not normal. It can be caused by an unbalanced load, but if it happens consistently, it indicates a mechanical issue. In front loaders, the shock absorbers that hold the drum may be worn out. In top loaders, the suspension rods or dampening straps may have failed. Another cause is that the machine is not level on the floor. Our technicians can inspect the suspension system and level the unit to ensure smooth and quiet operation.
Why is my dryer taking multiple cycles to dry clothes?
If your dryer heats but takes forever to dry, the issue is almost always airflow. The moist air must be vented out of the machine for the clothes to dry. If the house vent is clogged with lint, the air cannot escape, and the moisture stays in the drum. It could also be an internal issue, such as a stripped blower wheel or a failing cycling thermostat that cuts the heat off too early. We can verify if the dryer is heating and blowing correctly to isolate the problem.

Dishwasher Repair FAQs

Why does my dishwasher leave a white film on my glasses?
A white film on glassware is often caused by hard water mineral deposits. If your home has hard water, the minerals can settle on dishes during the drying cycle. It can also be caused by using too much detergent or using a detergent that does not contain phosphates. Using a rinse aid is essential for modern dishwashers as it helps water sheet off the glass. If the issue persists, it could indicate a failure of the water softener system inside the dishwasher (if equipped) or a heating element that is not raising the water temperature enough to dissolve the soap fully.
Why is my dishwasher not draining?
Standing water in the bottom of the dishwasher is a sign of a drainage failure. This is often caused by a clog in the filter system at the bottom of the tub. Food particles, broken glass, or labels can block the flow. The drain hose under the sink might also be kinked or clogged. If the physical path is clear, the drain pump motor itself may have failed. We can clear obstructions and test the pump to ensure dirty water is evacuated effectively.
Why are my dishes coming out dirty?
Poor cleaning performance can stem from several issues. The spray arms may be clogged with debris, preventing water from reaching the dishes. The wash pump impeller may be damaged, reducing water pressure. Additionally, if the water inlet valve is not opening fully, the dishwasher may not be filling with enough water to wash effectively. We inspect the water level, the pump pressure, and the spray arms to ensure your dishwasher cleans thoroughly.

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Stove and Oven Repair FAQs

Why is my gas burner clicking but not lighting?
Continuous clicking indicates that the spark module is sending voltage to the electrode, but the gas is not igniting. This is often caused by a dirty burner cap or a clogged burner port that prevents gas from reaching the spark. It can also happen if the ceramic electrode is cracked or wet after cleaning. If the clicking continues even when the burner is off, it indicates a shorted ignition switch in the knob assembly. We can diagnose the specific ignition failure safely.
Why is my electric oven not heating?
In an electric oven, the most common cause of heating failure is a burnt out heating element. You can sometimes see a physical break or blister on the coil. If the element appears intact, the issue may be with the electronic control board not sending power to the element, or a failed thermal fuse. We use multimeters to trace the electrical circuit and identify the break.
Why is my oven temperature inaccurate?
If your oven is cooking too fast or too slow, the temperature sensor may have drifted out of calibration. This sensor changes resistance as the temperature rises. If it sends the wrong signal to the control board, the oven will maintain the wrong temperature. We can test the sensor against factory specifications and recalibrate the oven control board to match the actual internal temperature.

Brand-Specific Repair FAQs

We service a vast array of major home appliance brands. Each manufacturer uses unique technology, and we possess the specific expertise to handle them.

GE Appliance Repair FAQs

Why is my GE refrigerator fan making a loud noise?
GE refrigerators often use specific fans to cool the compressor and circulate air. If you hear a loud howling or ticking noise, it is likely the evaporator fan motor failing. On some GE models, the fan blade can hit ice buildup caused by a defrost issue. We can determine if it is a motor failure or an obstruction.
What does the F-code mean on my GE oven?
GE ovens use F codes to signal errors. F2 typically means the oven is over temperature, possibly due to a welded relay. F3 indicates an open or shorted temperature sensor. F7 usually points to a stuck key on the control panel. These codes guide our diagnostics, allowing us to test the specific components indicated by the computer.

Whirlpool Appliance Repair FAQs

Why is my Whirlpool washer lid lock light flashing?
On Whirlpool vertical modular washers, a flashing lid lock light indicates that the machine has detected a fault and halted the cycle. It could be a problem with the lock assembly itself, the shift actuator, or the drain pump. We can enter the technician service mode to retrieve the specific error code and identify the failing part.
Why is my Whirlpool dishwasher not cleaning the top rack?
If the bottom rack is clean but the top rack is dirty, it usually indicates an issue with the water delivery to the upper spray arm. In many Whirlpool models, this is fed by a tube at the back of the unit. If the docking station is loose or the seal is worn, water pressure is lost. It could also be a failure of the diverter motor that switches water flow between racks.

Samsung Appliance Repair FAQs

Why is my Samsung ice maker freezing over?
This is a well known issue with Samsung French door refrigerators. The ice room is not sealed perfectly, allowing warm moist air to enter. This moisture freezes on the ice maker, jamming it. We perform a comprehensive repair that involves sealing the compartment, updating the ice maker software, and replacing the auger assembly to prevent recurrence.
What does the dc error code mean on a Samsung washer?
The “dc” code usually signifies a Door Error or an unbalanced load that prevents the door from locking. If the clothes are evenly distributed and the code persists, it often indicates a failure in the door lock mechanism or the main control board’s ability to sense the lock status. We can test the lock assembly to determine if it needs replacement.

LG Appliance Repair FAQs

Why is my LG refrigerator compressor running but not cooling?
LG refrigerators often use a linear compressor. If the compressor is running and humming but the fridge is warm, it may indicate a valve failure inside the compressor or a leak in the sealed system. These are complex repairs that require specialized knowledge of LG’s linear technology. We have the training to diagnose these specific failures.
What does the LE code mean on my LG washer?
The “LE” code stands for Locked Motor Error. It means the motor is unable to turn the drum. While this can be a motor failure, it is more frequently caused by a faulty Hall sensor (rotor position sensor) or a wiring issue between the motor and the control board. We can test the sensor resistance to confirm the diagnosis.

Frigidaire Appliance Repair FAQs

Why is my Frigidaire oven beeping and showing F1?
An F1 error code on a Frigidaire range usually indicates a failure of the Electronic Oven Control (EOC). It often means the keypad is sensing a stuck button or the board itself has an internal short. If the beeping continues after cycling power at the breaker, the control board typically needs to be replaced.
Why is my Frigidaire dishwasher showing an i20 code?
The i20 code indicates a draining difficulty. The dishwasher detects that water is still in the tub after the drain cycle. This can be caused by a clogged filter, a kinked drain hose, or a failed drain pump. In some cases, a faulty pressure sensor can give a false reading, triggering the error even when the tub is empty.

Maytag Appliance Repair FAQs

Why is my Maytag washer making a roaring noise during spin?
A loud roaring sound that sounds like a jet engine is characteristic of failed tub bearings. On Maytag Bravos units, water can seep past the seal and rust the bearings. This is a significant mechanical failure that requires a complete teardown of the machine. We have the expertise to rebuild the drive system and restore quiet operation.
Why is my Maytag dryer squeaking?
Maytag dryers are built tough, but the drum support rollers can wear out over time. When the rubber tread on the roller wears down, it causes a rhythmic squeaking or thumping noise. We can replace the roller kit and the idler pulley to silence the machine and ensure the drum rotates smoothly.

KitchenAid Appliance Repair FAQs

Why is my KitchenAid refrigerator lights working but not cooling?
If the lights are on but the compressor is not running, it could be a failure of the start relay or the main control board. KitchenAid units utilize complex electronics to manage temperature. If the control board does not send the signal to the compressor, the unit will stay warm. We can test the signal voltages to pinpoint the failure.
Why is my KitchenAid dishwasher failing to start?
If the dishwasher has power but won’t start the cycle, it is often a door latch issue or a thermal fuse failure. The thermal fuse is a safety device that cuts power to the controls if the unit overheats. If this fuse blows, the panel may go dead or become unresponsive. We can replace the fuse and investigate why the unit overheated.

Kenmore Appliance Repair FAQs

Who makes my Kenmore appliance?
Kenmore appliances are manufactured by other major brands like Whirlpool, LG, and Frigidaire. The first three digits of your model number tell us who built it. For example, 110 is Whirlpool, 795 is LG. Knowing this allows us to bring the correct parts and use the correct diagnostic procedures for your specific unit.
Why is my Kenmore Elite washer showing an OE code?
On Kenmore Elite washers built by LG, the OE code means water is not draining. This is usually a clogged coin trap filter or a bad drain pump. We can access the pump filter at the bottom of the machine to clear debris and test the pump motor for proper operation.

Bosch Appliance Repair FAQs

What does the E15 error mean on my Bosch dishwasher?
The E15 error indicates that the leak protection system has activated. Water has collected in the base pan of the dishwasher, triggering a styrofoam float switch. This shuts off the water inlet and runs the drain pump. We must locate the internal leak, which could be from the sump seal or a hose, to resolve the error.
Why are my dishes wet in my Bosch dishwasher?
Bosch dishwashers use condensation drying and do not have a heating element at the bottom. They rely on the heat of the final rinse and rinse aid to dry dishes. If you are not using rinse aid, plastics and glass will remain wet. If you are using rinse aid and they are still wet, the heating pump may not be reaching the correct temperature.

Miele Appliance Repair FAQs

Why is my Miele dishwasher showing the Waterproof fault?
The Waterproof fault (often F70) indicates that the safety system has detected a leak. Miele units have a sealed pan at the bottom with a switch. If any water leaks into this pan, the machine locks down to prevent water damage to your home. We have the specialized tools to pull the unit and find the source of the leak.
My Miele TwinDos washer is not dispensing detergent.
If the TwinDos system is not working, the lines are likely clogged with dried detergent, especially if the machine sat unused. We can perform a maintenance flush of the system. In some cases, the dispensing pumps need to be replaced. We recommend regular maintenance cycles to keep the system flowing.

Serving Lynn and Surrounding Areas

Appliance Repair Pros is a local business dedicated to serving the community of Lynn, Massachusetts. We are focused on providing rapid response times and personalized service to our neighbors. We understand the local area and are committed to maintaining a stellar reputation on the North Shore.

Our primary service areas include:

Lynn, MA
Swampscott, MA
Nahant, MA

We provide expert service to the following zip codes in Lynn:

01901, 01902, 01903, 01904, 01905

Conclusion

We hope this FAQ page has answered some of your questions and demonstrated our commitment to transparency and expertise. Whether you have a noisy Samsung dryer or a leaking Bosch dishwasher, Appliance Repair Pros has the knowledge and the tools to fix it right. We are passionate about appliance repair and dedicated to helping the homeowners of Lynn. If you have a question that was not answered here, or if you are ready to schedule service, please do not hesitate to reach out to us. We are ready to restore comfort and convenience to your home. Contact us for assistance today.